Achievements · Impact

Evidence.
Not promises.

Every project here is a real intervention, on a real strategic challenge, with measurable outcomes. Sectors, figures, posture — no staging.

Note — Out of respect for the organizations engaged, sensitive details remain confidential. References are available on request within a targeted conversation.
15+
Years of cross-sector
experience
18+
Projects led
& deployed
1,500+
Professionals
developed
8+
AI automations
in production
Confidential
AI & Innovation · HR 2024

SMIL'EO — AI mood detection chatbot

Design and prototyping of an AI chatbot to detect disengagement before it becomes attrition — and trigger personalised support programmes.

60 employees · successful pilot · group innovation award
BPOAI · ChatbotEmployee wellbeing

Putting AI innovation at the heart of human resources.

On request
AI · Product · Early childhood 2025 – ongoing

AI parenting app & educational capsules

Leading the development of a parenting app with an AI avatar that advises, supports and delivers personalised educational capsules based on each child's needs.

3 linked projects: app · capsules · AI training
AI ProductEarly childhoodFrance · Madagascar

From concept to product — a full AI educational ecosystem.

On request
Automation & AI · Digital production 2025 – 2026

8+ AI automations & tools deployed in production

Automation strategy and deployment of 8+ AI workflows to free teams from repetitive tasks and increase production capacity.

8+ AI workflows in production · frees teams for high-value work
AIPower BIAutomationDigital productionFrance · Madagascar

Turning repetitive tasks into automated flows to unlock human value.

On request
AI production · Industrialization 2025 – ongoing

Industrialized production of AI educational capsules

Leading a high-volume production programme: full generation workflow, validation committee, QA, AI tool industrialization and quality review.

100% industrialized workflow · QA · validation committee
Generative AIVideo productionQuality

Industrializing creativity without sacrificing quality.

Sector visible
Digital transformation · ERP 2023 – 2025

ERP Bitrix24 deployment · BPO & Telecommunications

Multi-module deployment across 600 employees: tasks, CRM, logistics, inventory, calendar. Training, operational manuals, end-to-end change management.

+30% productivity · 100 pilot users · 8 months adoption
ERP · Bitrix24600 employeesBPO

From no tools to a digitally structured organization in 8 months.

Sector visible
Digital transformation · ERP 2025

Digital production rollout · Early childhood & Education

Selection, deployment and workflow automation for a distributed France/Madagascar team. Full adoption in 3 months, then group-wide extension.

100% adoption in 3 months · Group-wide extension
Bitrix24France · MadagascarAutomation

A pilot deployment that scaled to the entire group.

Sector visible
Digital transformation · IT 2023 – 2025

Group deployments M365 & ServiceNow

Coordinating the deployment of M365 (600 employees) and ServiceNow (IT ticketing) with the CIO: training, go/nogo at director level, adoption.

600 employees · M365 · ServiceNow · CIO
M365ServiceNowIT · BPO

Coordinating IT transformation at the scale of a 600-person group.

On request
Data · Architecture · Early childhood 2025 – ongoing

Multi-entity Data Lake · La Petite Crèche Group

Leading the Data Lake project covering early childhood, training organization, digital production and CRM. Data team recruitment underway — structuring phase.

4 connected entities · Structural project underway
Data LakeMulti-entityCRM

Laying the data foundations of a group in full expansion.

Sector visible
Governance & Resilience · Group 2023 – 2025

Organizational resilience & Business Continuity Plan across a BPO group

Coordinating the group resilience programme: overseeing training across all divisions, supporting the BIA by department, monitoring BCP implementation — in a multi-entity group.

98% employees trained · 100% of departments covered by BIA
BPO & TelcoPMO · EXCOBCP · BIAGroup

From reactive crisis management to a continuity culture embedded across the organization.

Confidential
Executive governance · CEO 2023 – 2025

CEO support — recovery plan & performance governance

Supporting a General Management team in structuring the recovery plan, creating the KPI directory by division and implementing the reporting model.

CEO Executive level · Confidential
General managementKPIsReporting

Giving leadership the steering instruments they didn't yet have.

Sector visible
Operational excellence · PMO 2023 – 2025

PMO structuring & Operations Manual

Designing the operational manual and leading collection across entities. PMBOK standards deployment, PMO charter, KPI dashboards — as EXCO member.

85% projects delivered on time · 30+ projects managed
PMO · PMBOKEXCOBPO

From operational chaos to a documented framework and data-driven steering.

On request
Steering · New BUs 2023 – 2025

Creation of new Business Units · Consulting & Offshore

Leading the creation and launch of new BUs with business owners: structuring, recruitment plan, tools, processes, commercial development.

2 Business Units created · Consulting · Offshore
BUConsultingOffshore

Steering the birth of a business — from blank page to first client.

On request
Growth & International strategy 2025

Strategic Sales & Credit Bureau service launch

Strategic counsel for the deployment of an international credit bureau player: 4 services launched, awareness campaign, press, events, institutional strategic partnerships.

4 new services launched · Campaign · Partnerships
Finance & DataInternationalC-suite

Structuring and launching a commercial strategy in an emerging market.

On request
Growth · Marketplace 2022 – present

Growth strategy Marketplace BPO · Belgium

Designing the growth strategy for a BPO marketplace: acquisition, funnel structuring, market positioning, international commercial development.

BE Belgian market · BPO · International
MarketplaceGrowthBelgium · BPO

Building a growth engine for a marketplace in take-off phase.

On request
Branding · Editorial strategy · Digital 2018 – present

Full branding & editorial strategy · 5 entities

End-to-end branding management for 5 entities: Rooteo, Candevia, La Petite Crèche, EDNC, Rooteo Academy. Websites, CRM, full visual identity, editorial angle, content strategy.

5 entities branded · Rooteo · Candevia · La Petite Crèche · EDNC · Rooteo Academy
Visual identityEditorial strategyCRMSocial media

A coherent brand is an asset — not an expense.

On request
Training & Talent development 2013 – 2025

Skills development · 1,500+ professionals

Design and deployment of cross-functional training programmes: BPO, call centre, banking (credit, deposits), client relations, commercial development, personal development, train-the-trainer.

1,500+ professionals · +30% measured performance improvement
BPO · Call centreBankingTrain-the-trainerPersonal development

Making training a performance lever, not an administrative checkbox.

Confidential
Entrepreneurship · Training 2022

Creation of a professional training organization

Addressing skill gaps identified in companies and lack of targeted expert coaching: full structuring of an organization — catalogue, trainers, legal framework, partnerships.

50+ training sessions delivered · Built from scratch
Professional trainingStructuringMadagascar

Responding to a real need with a real structure — from zero.

On request
Entrepreneurship & Structuring 2018 – present

Company structuring · Digital services & BPO

Structuring two digital services and outsourcing entities: governance, processes, offers, recruitment, management, national and international B2B commercial development.

2 entities structured · Clients: France · Belgium · UK · Mauritius
StartupDigital · BPOInternational

From blank page to an organization delivering at international scale.

References

Discretion.
Not anonymity.

Engaged organizations choose what they share publicly. Full details — contacts, precise results, context — are available within a targeted conversation.

  • Organization names are mentioned only with consent or when the information is already public.
  • All figures are real and verifiable in a confidential exchange.
  • Named references with contacts are available on request, for identified decision-makers.
Request references →